Who we are
Our website address is: https://bloomtree.in. We operate out of Ahmedabad, Gujarat, and are committed to maintaining the trust and privacy of our customers. This policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our store.
What personal data we collect and why we collect it
Orders and Checkout
When you purchase a product from our store, we collect information necessary to fulfill your order. This includes your name, billing address, shipping address, email address, and phone number. We use this information to:
Set up your account for our store.
Send you important information about your account and order status.
Respond to your requests, including refunds and complaints.
Process payments and prevent fraud.
WhatsApp Communications
If you choose to use our “Order via WhatsApp” feature, your phone number and the contents of your message will be shared with our official business WhatsApp account to facilitate direct communication and order processing.
Comments and Reviews
When visitors leave product reviews or comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Cookies
If you leave a comment or review on our site, you may opt-in to saving your name, email address, and website in cookies. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies.
For our store to function properly, we use cookies to keep track of cart data while you browse our site. When you log in, we will also set up several cookies to save your login information and your screen display choices.
Who we share your data with
Payment Gateways: When processing payments, some of your data will be passed to our secure payment gateway partners (such as Razorpay, PayU, or Stripe), including information required to process or support the payment, such as the purchase total and billing information.
Shipping Partners: We share your name, shipping address, and phone number with our courier partners solely for the purpose of delivering your handcrafted products.
How long we retain your data
If you leave a review or comment, the comment and its metadata are retained indefinitely. For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it (such as tax and accounting purposes).
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, security, or tax purposes.
Contact Information
For any privacy-specific concerns or data deletion requests, please contact us directly at bloomtreenaturals@gmail.com